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Shipping And Returns

General Shipping

All shipments within the contiguous USA are free (This excludes Air and Priority Shipping). Generally, orders placed with us will leave our warehouse within 5-10 business days. Occasionally, due to unforeseen circumstances (inclement weather or Shortage of Stock) if your order gets delayed we will be sure to contact you and let you know when your item will ship. Tracking numbers will be sent to you via email as soon as that information becomes available to us. Generally, we will ship all orders via UPS. We reserve the right to use any carrier.


Shipments To Alaska, Hawaii, Canada, and US Territories

We are happy to ship to one of these areas but unfortunately additional shipping will be charged. To see the cost to ship to one of these areas, add a product to your cart and go through the checkout process. Costs are determined by your exact location. All shipments to one of these areas will also ship within 5-10 business days. 


International Shipping

Unfortunately, we do not offer international shipping at this time.

Damages & Exchanges

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.

Returns

Returns will only be accepted if any one of the following situation occurs. Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

  1. You decided to cancel your order: If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped.
  2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed: If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
  3. You received an item that appears to have been damaged during shipping: If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waives your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.

What Our Customers Say!

"Great Experience!
The customer service staff helped us in choosing the right fountain for our lawn, they were great in advising. All in all, it's been a good experience. I would definitely buy from decorative indoor waterfall again!"

Chris from
Lake Detroit, Michigan

"Awesome Customer Service!
The delivery was prompt and the customer service was very responsive –I had to call them to ask for assembly guidance because I couldn’t figure out some pieces (yes, I am mechanically challenged). Though everyone else says they find the assembly easy. Anyway, this fountain was a great buy. We are glad to have chosen decorative indoor waterfall over others"

Dorthy From
Dallas, Texas

"Affordable and Good Quality!
We had limited budget but still wanted to get the best value out of our many, ended up buying an indoor fountain from decorative indoor waterfall. At such price, we were skeptical about the quality, but it turned to be a different experience, it's been a year now and the fountain is functioning like day 1. Great product quality!"

Kari From
Waterbury, Connecticut
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